- Shipping & Returns
Shipping & Returns
We primarily use UPS as our shipping company for most of our warehouse locations.
Some of the heavy machine products (such as KeenCut media cutters) will be shipped by FedEx or Fed Ex Freight (truck).
Tek-Line Products reserves the right to ship "Best Way" and at the lowest cost to our customers.
In order to return anything to Tek-Line Products, you must first obtain an RMA# (Return Material Authorization #) by calling us at 800-668-7831. We can accept unopened returns 30 days from the date of invoice. Merchandise is subject to a 25% restock fee (of the product purchase exclusive of the shipping cost) if we are able to accept it. Software may not be returned.
Tek-Line Products offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact Customer Service. All products returned must be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
All of Tek-line Products equipment and media carry the express warranty from the manufacturer.
Only products that are deemed by the manufacturer as a product defect will be allowed to return to a specified shipping source from the manufacturer or Tek-Line Products.
All Media roll or sheets can not be returned unless it has a defective coating or has been wrongly labeled at the factory.
Any opened Media unless deemed defective can not be returned.
Any opened inks can not be returned.
All shipping damage is the sole responsibility of the customer to file a shipping complaint direct with the shipper.
All of Tek-Line Products are shipped F.O.B.
While we will try our best to satisfy all customers we urge you to set up basic ICC profiles for paper media using the manufacturer's recommendations to get satisfactory results.
Since Ink-Jet printing results are highly subjective we can only accept returns for physically damaged paper media.
Color matching is the responsibility of the customer, and can best be achieved by using the manufacturer's ICC profiles.
Tek- Line Products is only responsible for the products shipped to you and not for any claims against you from your customers.